Refund policy

RETURN + REFUND POLICY

Each item we offer is handmade, that means that each one has small unique variations in size and appearance. We take great pride in crafting extremely high-quality items, however wood is a natural material and our items are not made on an assembly line, so rare imperfections can occur. If there is something wrong with your purchase, we will do everything we can to make it right.

All of our items will be warrantied to be free from defects in material and workmanship for a period of 30 days from the date of receipt. Anything past 30 days will be considered on a case-by-case basis. 

All returns require prior authorization. Contact us at contact@cornerstonewoodcraft.com for authorization. Authorized goods for return must be received within 14 days of authorization, in the original packaging, sent insured.

Damages which occur during return shipping will be the responsibility of the customer.

Defective Items

Defects are described as anything which will render the item as unusable such as cracks or splits. Natural coloration of the wood is not a defect. All defective items will be repaired, replaced or refunded. Defective items accepted for return will be shipped back to us at our expense. Return shipping to the customer will also be at our expense. Returned items must be in the original packaging, sent insured.

Repair, replacement or refund will be at our sole discretion.

Non-defective Items

All non-defective items that are accepted for return will be at our discretion. Due to the nature of many of our one-off items and personalized made-to-order items, most non-defective items are not accepted for return. All non-defective items that are accepted will be charged a 30% restocking fee. Returned items must be in the original packaging, sent insured. Return shipping costs for accepted non-defective items will be the responsibility of the customer.

Customer Induced Damage

All items with customer induced damage will not be acceptable for returns. This includes but not limited to, impact damage, water damage from dishwasher, water submersion, improper storage leading to excessive warping.

Freight Damages

If a board arrives with visible damage, it is recommended to refuse delivery requiring the carrier to return the package to the original shipping point.

Reports for hidden damages must be made to us immediately after receipt along with a written description of the damages and photos. Claims will be made to the carrier and when the claim is accepted a replacement board will be shipped.